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PATIENTS CHOICE, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the PATIENTS CHOICE, LLC website and governs data collection and usage.
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PATIENTS CHOICE, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. PATIENTS CHOICE, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by PATIENTS CHOICE, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by PATIENTS CHOICE, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the PATIENTS CHOICE, LLC website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through PATIENTS CHOICE, LLC public message boards, this information may be collected and used by others. Note: PATIENTS CHOICE, LLC does not read any of your private online communications.
We collect information from you when you register on our site, pay your bill online, subscribe to receive news and updates via email, respond to a survey, or fill out a test requisition form.
When using our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. For some functions, you may visit our site anonymously.
PATIENTS CHOICE, LLC collects and uses your personal information to operate the PATIENTS CHOICE, LLC website and deliver the services you have requested. PATIENTS CHOICE, LLC also uses your personally identifiable information to inform you of other products or services available from PATIENTS CHOICE, LLC and its affiliates. PATIENTS CHOICE, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
PATIENTS CHOICE, LLC does not sell, rent or lease its customer lists to third parties. Any information we collect is to improve services, customize your experience, process transactions, or send you periodic emails or messages for appointment scheduling, outstanding bills, or other offerings that you have opted to receive. If you would like to be unsubscribed at any time from these emails, we will include a button at the bottom of such emails. On Occasion, we will use links to offer third part products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
PATIENTS CHOICE, LLC websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PATIENTS CHOICE, LLC or the site; (b) protect and defend the rights or property of PATIENTS CHOICE, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of PATIENTS CHOICE, LLC, or the public.
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When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
PATIENTS CHOICE, LLC secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU CAN BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
PATIENTS CHOICE, LLC is committed to protecting the privacy of your PHI. This includes laboratory test orders and test results as well as invoices for the healthcare services we provide.
Should you have any questions about this Notice or our privacy practices, please contact us at 602-023-0605, or send email to info@ptchoice.com , or write to the following address:
PATIENTS CHOICE, LLC
777 W Southern Ave, #215
Mesa, AZ 85210
PATIENTS CHOICE, LLC is required by law to maintain the privacy of you PHI. We are also required to provide you with this Notice upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. We follow the terms of this Notice. This Notice does not apply to non-diagnostic service that we perform such as certain drugs of abuse testing services and clinical trials testing services.
We use your PHI for treatment, payment, or healthcare operations purposes and for other purposes permitted or required by law. Not every use or disclosures is listed in the Notice, but all of our uses or disclosures of your health information will fall into one the categories listed below.
We need your written authorization to use or disclose your health information for any purpose not covered by one of the categories below. Any authorization you provide may be revoked at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons stated in your authorization except to the extent we have already taken action based on your authorization. The law permits us to use or disclose your health information for the following purposes:
PATIENTS CHOICE, LLC provides laboratory testing for physicians and other healthcare professionals and we use our information in our testing process. We disclose your health information to authorize healthcare professionals who order tests or need access to your test results for treatment purposes. Examples of other treatment related purposes for which we may use or disclose your health information include disclosure to a pathologist to help interpret your test results or use your information to contact you to obtain another specimen if necessary.
PATIENTS CHOICE, LLC will use your PHI as part of our billing process and may send it to insurance companies or other appropriate parties, including to you, to obtain payment for our services. If you are insured under another person’s health insurance policy (for example, parent, spouse, domestic partner or former spouse), we may also send invoices to the subscriber whose policy covers your health services.
PATIENTS CHOICE, LLC may use or disclose you PHI for activities necessary to support our healthcare operations, such as performing quality checks on our testing, internal audits, or developing reference ranges for our tests.
We may provide your PHI to other companies or individuals to assist us in providing specific services to us. These other entities, known as “business associates,” are required to maintain the privacy and security of PHI. Our business associates must only use your health information for the services they perform on our behalf. For example, we may provide information to companies that assist us with billing of our services. We may also use an outside collection agency to obtain payment when necessary.
In certain circumstances, federal or state laws may require that we provide your health information to organizations such as:
· Public Health Authorities
· The Food and Drug Administration
· Health Oversight Agencies
· Military Command Authorities
· National Security and Intelligence Organization
· Correctional Institutions
· Organ and Tissue Donation Organizations
· Coroners, Medical Examiners and Funeral Directors
· Workers Compensation Agents
We may use or disclose your PHI if necessary, to prevent or lessen a serious threat to your health and safety or that of another person. We may also provide PHI to law enforcement officials, for example, in response to a warrant, investigative demand or similar legal process, or for officials to identify or locate a suspect, fugitive, material witness, or missing person. We may also disclose PHI to appropriate agencies if we reasonably believe an individual to be a victim of abuse, neglect or domestic violence. We may disclose your PHI as required to comply with a court or administrative order. Finally, we may provide your PHI in response to a subpoena, discovery request or other legal process in the course of judicial or administrative proceeding, but only if efforts have been made to tell you about the request or to obtain an order of protection for the requested information.
PATIENTS CHOICE, LLC may disclose health information for research purposes when an Institutional Review Board or privacy board has reviewed the research proposal and established protocols to ensure the privacy of your PHI and determined that the research does not need to obtain your authorization prior to using your PHI for research purposes. We may also disclose information about decedents to researchers under certain circumstances.
NOTE REGARDING STATE LAW
For all of the above purposes, when state law is more restrictive than federal law, we are required to follow the more restrictive state law.
RECEIVE TEST INFORMATION
You have the right to receive a copy of your PHI that we have created. However, some state laws restrict our ability to provide test results directly to you and require that you obtain test results directly from your treating provider. If your request for copy of your test information is denied, you may request that the denial be reviewed.
AMEND HEALTH INFORMATION
You may request change to your PHI and we will accommodate them if we can. However, we are not required to make the requested changes. If we deny your written request to change your PHI we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.
ACCOUNTING OF DISCLOSURES
You have the right to receive a list of certain disclosures of your health information made by PATIENTS CHOICE, LLC in the past six years from the date of your written request. Under the law, this does not include disclosures made for purposes of treatment, payment, or healthcare operations.
REQUEST RESTRICTIONS
You may request that we agree to restrictions on certain uses and disclosures of your health information, but we are not required to agree to your request, with the following exception. You have the right to ask us to restrict the disclosure of health information to your health plan for a service we provide to you where you have directly paid us (out of pocket, in full) for that service, in which case we must honor your request.
REQUEST CONFIDENTIAL COMMUNICATIONS
You have the right to request that we send your health information by alternate means or to an alternate address, and we will accommodate reasonable request.
You may write to us at the address at the beginning of this Notice or send an email to us at info@ptchoice.com with your specific request. You may also contact us at 602-923-0605 to request a form to complete to obtain a copy of your test results. PATIENTS CHOICE, LLC will consider your request and provide you with a response within a reasonable timeframe.
If you believe your privacy rights have been violated, you have the right to file a complaint with us. You also have to right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. PATIENTS CHOICE, LLC will not retaliate against any individual for filing a complaint.
To file a complaint with us; send an email to us at info@ptchoice.com or write to the following address:
PATIENTS CHOICE, LLC
777 W Southern Ave, #215
Mesa, AZ 85210
We reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all PHI that we maintain about you, including PHI created or received prior to the effective date of the Notice revision. Our Notice is displayed on our website and a copy is available upon request.